Terms & Conditions of Use

By accessing, browsing, registering an account, or purchasing any Service on this Website, you (“User”, “Customer”, or “you”) acknowledge that you have read, understood, and agree to be legally bound by these Terms, along with our Privacy Policy, Refund & Cancellation Policy, and Disclaimer, which are incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately cease using the Website and Services.

To register an account or book a styling session on this Website, you must:

• Be at least eighteen (18) years of age.
• Be competent to enter into a legally binding contract under the Indian Contract Act, 1872.
• Not be barred or restricted from using the Services under applicable Indian laws.

If you are accessing the Website on behalf of a corporate entity or another individual, you warrant that you have full legal authority to bind that entity or person to these Terms.

• Service Description: The Company provides online personal fashion styling, virtual consultation, lookbook creation, and related fashion advisory services.
• Appointment Bookings: Appointments must be booked via the online booking workflow provided on the Website. Bookings are subject to session availability and confirmation by the Company.
• Accuracy of User Inputs: You agree to provide accurate, complete, and truthful information during your consultation setup, including style preferences, body measurements, photos, and budget parameters. The Company is not responsible for styling outcomes resulting from inaccurate or incomplete user-provided data.

• Account Creation: You may be required to register an account to access certain features. You warrant that all registration details provided are accurate and kept up to date.
• Credentials: You are solely responsible for maintaining the confidentiality of your username, password, and login credentials. You accept full responsibility for all activities occurring under your account.
• Unauthorized Access: You agree to notify us immediately at support@vybly.style if you suspect any unauthorized access to or breach of security regarding your account.

• Pricing: Prices for all styling packages, sessions, and subscriptions are listed in Indian Rupees (INR) on the Website. We reserve the right to revise our pricing structure at any time; changes will not affect bookings already confirmed and paid for.
• Taxes: Applicable statutory taxes, including Goods and Services Tax (GST), will be calculated and itemized during the checkout process prior to payment execution.
• Payment Processing: Payments are processed securely via PCI-DSS compliant third-party payment gateways (e.g., Razorpay). The Company does not store complete credit/debit card numbers or UPI PINs on its servers.
• Order Confirmation: Booking confirmations are issued upon receipt of full payment.

All cancellations, appointment rescheduling requests, and refund eligibility are strictly governed by our Refund & Cancellation Policy.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, no cancellation fee shall be levied unless similar costs are borne by the Company for such cancellation.

• Platform Ownership: All software, text, website design, branding, logos, graphics, icons, digital lookbooks, styling templates, and instructional materials available on the Website are the exclusive intellectual property of the Company or its licensors, protected under the Indian Copyright Act, 1957 and Trademarks Act, 1999.
• Limited User License: Upon purchasing a styling session, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access, view, and use your personalized styling boards, lookbooks, and recommendations strictly for personal, non-commercial use.
• Restrictions: You shall not copy, modify, distribute, reproduce, reverse-engineer, sell, or commercialize any content or materials provided by the Company without our prior written consent.

You agree not to engage in any of the following prohibited actions while using the Website:

• Uploading or transmitting obscenity, illegal media, vulgarity, or harassing/offensive content to stylists or staff.
• Scraping, data mining, using automated bots, or extracting content from the Website.
• Uploading viruses, malware, or code designed to disrupt, disable, or impair the functioning of the Website.
• Impersonating any person or falsely claiming an affiliation with any entity.
• Violating any applicable local, national, or international laws, including the Information Technology Act, 2000 and its rules.

We reserve the right to suspend or terminate your access and account immediately, without refund, if you breach this Acceptable Use policy.

• Product Recommendations: During styling consultations, stylists may recommend third-party apparel, footwear, or accessories available on third-party e-commerce sites or retail stores.
• No Endorsement or Warranty: The Company does not manufacture, stock, sell, or ship third-party goods. We make no guarantees, express or implied, regarding the availability, fit, quality, pricing, return policies, or merchantability of items purchased from third-party sellers.
• External Links: Transactions with third-party vendors are strictly between you and the vendor. The Company is not liable for any issues arising from third-party purchases.

• The Website and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
• While we strive for professional advice, personal styling advice is subjective. The Company does not warrant that styling advice will guarantee specific professional, personal, or aesthetic outcomes.
• We do not guarantee uninterrupted, secure, or error-free website access.

To the maximum extent permitted under applicable law:

• The Company, its directors, employees, stylists, or agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or linked to your use of the Website, Services, or recommended third-party goods.
• Maximum Financial Liability: The total liability of the Company to you for any claim or dispute arising out of or related to these Terms or Services rendered shall not exceed the total amount paid by you to the Company for the specific styling session in dispute.

You agree to defend, indemnify, and hold harmless the Company, its directors, employees, contractors, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms.
• Your violation of any third-party right, including intellectual property or privacy rights.
• Your illegal or improper use of the Website and Services.

Collection and handling of personal data are governed by our Privacy Policy, drafted in alignment with the Digital Personal Data Protection (DPDP) Act, 2023 and Information Technology Act, 2000. By using our platform, you consent to data processing as described therein.

In compliance with the Information Technology Act, 2000 (and rules made thereunder) and the Consumer Protection (E-Commerce) Rules, 2020, details of our Grievance Officer are as follows:

• Name: Nisha Bhalla
• Designation: Grievance Officer
• Legal Entity: VYBLY PRIVATE LIMITED
• Address: La-Salette, C-203, Mundhawa Road, Hadapsar, Pune-411036
• Email: support@vybly.style
• Phone: +919637099805

Acknowledgment & Resolution Timeline: The Grievance Officer shall acknowledge receipt of any consumer or data complaint within 48 hours and resolve the matter within 1 month (30 days) from the date of receipt.

These Terms shall be governed by, interpreted, and construed in accordance with the laws of India.

Any dispute, controversy, or claim arising out of or relating to these Terms, including their formation or breach, shall be subject to the exclusive jurisdiction of the courts located at Pune, Maharashtra.

We reserve the right to update or modify these Terms at any time to reflect legal, regulatory, or operational updates. The “Last Updated” timestamp at the top of this document indicates when changes were last implemented. Continued use of the Website following any updates constitutes acceptance of those changes.

For general inquiries, support, or questions regarding these Terms, please contact us at:

• Company Name: VYBLY PRIVATE LIMITED
• Email: support@vybly.style
• Address: La-Salette, C-203, Mundhawa Road, Hadapsar, Pune-411036
• Customer Support Contact: +919637099805